Frequently Asked Questions


Photo of Belgian Chocolate Shop front window with touch-free pickup pillar

We’re open for curb-side ordering and pickup at our new touch-free pickup pillar just outside our front door (and yes, it’s just a box). And you can also get prompt delivery, of course!

What has changed because of the COVID-19 crisis? We evolved!

We are still in full operation. But to protect the health of our customers and our staff, in-person visits are limited to one customer at a time. We still welcome and encourage phone, email and online orders, and will have them ready for touch-less pickup or delivery in a flash.

We have always prided ourselves on extremely meticulous hygiene in every step of production, throughout the shop, and we are now even more vigilant and rigorous, with as many touch-free interactions as possible.

How can I order and get chocolates? Online, phone, email, and in-person

We’re “open” again! (although you will have to ring the bell at the door when you arrive, which is cleaned after every use). We’re still welcoming orders by email or online or by calling (416) 691-1424. Your order will be carefully prepared and packed promptly for easy curb-side pickup or delivery.

Window shopping? Yes indeed! Right from the sidewalk

We have a new Christmas display in our front window that allows you to see the price and name of each seasonal item, so you can make your selection right from the sidewalk. If we’re not swamped, you can even call us from outside and point at the things you want, we’ll fill your order as quickly as possible. We’ve even had people take pictures of their choices and email them to us.

Pickup or delivery: which is best to reduce risk?

Anytime something is shipped, the item likely passes through several vehicles,  locations and hands, although all our shippers use industry-leading processes. Still, if possible, we recommend picking up your chocolates at our shop: you can use our outdoor, store-front, touch-less, curb-side option to most effectively minimize risk. And that fresh air and exercise deserves an extra chocolate reward.

Do we ship locally and long-distance? Yes!

You can get a bountiful selection of our fine chocolates carefully packaged and shipped anywhere in Canada for just $30, and if you’re in the Greater Toronto Area, it’s only $20. We also ship worldwide, and all our shipping costs are based on the UPS standard rates we get billed for. Contact us if you’d like an international quote.

About Our Chocolates: Exquisite, pure perfection

Nothing but the finest and the freshest ingredients are used to guarantee the consistent quality and freshness of our chocolates at the Belgian Chocolate Shop. As no preservatives or artificial flavorings are used, we recommend that you keep your chocolates in a cool, dry place and enjoy them within ten days of purchase.

Do you have any longer-lasting chocolates? Yes

There’s two dozen of our most treasured chocolates that can maintain their exceptional freshness for up to three weeks. Please specify your preference on the order form, or when speaking to us.

Are Your Chocolates Gluten-free? Yes

Yes. Every single one of our chocolates is gluten free.

Which chocolates are Vegan? Many

Many, but not all of our chocolates are vegan: specifically, vegans love our Cerise, Massepain, Menthe, Animaux Dark, Coeur Dark, Eventail, Orangette and Gingembre. In addition, we have 100-gram bar and our COVID survival kits can be vegan, as well as seasonal items, such as dark chocolate figurines.

Food Allergies

We can not guarantee the presence or absence of trace elements of any nuts, spices or dairy products. If you have food allergies we suggest you consult your doctor before you purchase any Belgian Chocolates.

Do you ship in summer? Yes

In the summer, environmental conditions, temperatures, shipping volumes, potential delays, and distance all factor in to the likelihood of the delivery being affected. Please contact the shop to discuss options and availability. We want to ensure that you get your chocolates in perfect condition!

Where Are You Located? Right by the Beach

We are located in the beautiful, and historic Beaches area of Toronto, at 2455 Queen Street East, at the east end of the boardwalk.

When is the shop open? Tuesday to Saturday

We’re open from Tuesday to Saturday, closed on Sunday and Monday
Tuesday to Friday: 11 to 7
Saturday: 11 to 5
(Rare exceptions may occur).