Shipping Info

The Belgian Chocolate Shop delivers its chocolates all over North America, except Alaska, Hawaii, Yukon, North West Territories and Nunavut. Our third party courier of choice is UPS. All of our Belgian Chocolate orders are packaged for delivery within 24 hours of receiving your order. Generally speaking, orders receive by 2PM Eastern Time will be packaged and shipped the same day. Order received after this time will be shipped the following day.

Delivery Time Frames

Including UPS shipping time frames you can expect the following service from our doorstep to yours:

* Heat Resistant Express Shipping – 1-2 Business days – Guaranteed against heat damage

* Express Shipping – 1-2 Business days

* Ground Shipping – 2-6 Business days

Please note that some orders, including those for our sugarless selections, may take a day or two longer to ship as these items are made to order.

We also recommend that you provide us with a daytime delivery address to facility easier delivery.

Specific Delivery Times and Dates

Although UPS provides excellent service, they cannot guarantee the above service time frames. When packages cross the Canadian/USA border they may be detained in the customs process. Therefore it is impossible for us to commit to a specific delivery date or time. To make tracking of your package easier, when your order is ready to be picked up by UPS we will e-mail you an UPS tracking number and UPS tracking instructions. You will be able to access the UPS web site to track the progress of your package.

Heat Resistant Packaging

Heat damage is a real problem for all chocolate companies. In order to prevent damage from occurring, The Belgian Chocolate Shop is able to pack your order using a patented protective layer of thermal resistant material surrounding your chocolates to provide additional protection from the heat. We guarantee your satisfaction on orders shipped using this premium level of service. Should your order be damaged due to temperature fluctuation during shipping, we will be happy to replace it or refund you purchase.

Heat Damage Disclaimer

All our packages are shipped via UPS. As a result of this, we cannot guarantee what methodology they will use for delivery or whether it will be held up in customs or at the receivers end. For this reason, we cannot be held responsible for damage caused by temperature fluctuations during shipping for orders shipped without heat resistant packaging. We have had instances during the warm summer months and while shipping to warm destinations when our chocolates have arrived melted. As a result of this problem we ask that you take this factor into consideration when selecting you level of shipping. We also advise our customers to check with UPS in their locality for shipping conditions.

Calculating Delivery Costs

Delivery cost depends on: weight and dimensions of the items you have chosen; your location relative to us in Toronto, Ontario; and the UPS service level you choose. To determine your cost, fill in all address information and review your order. The system will calculate your costs. You can then choose to complete the order or exit the system without placing an order.