Frequently Asked Questions


Photo of Belgian Chocolate Shop front window with touch-free pickup pillar

You can get prompt delivery, or use the new touch-free pickup pillar just outside our front door (and yes, it’s just a box).

How can I order and get chocolates?

During the COVID19 crisis, orders are still welcomed by email or online or by calling (416) 691-1424. Your order will be prepared and packed promptly for delivery or pickup.

Scheduled, contactless, prepaid curbside pickup is available Wednesday through Saturday (with other times possible, by chance or by appointment).

What has changed because of the COVID-19 crisis?

To protect the health of our customers and our staff, in-person visits are unavailable until further notice. However, we still welcome and encourage phone, email and online orders, and will ship them directly to you (or possibly even hand-deliver them if you’re really close by).

We have always prided ourselves on extremely meticulous hygiene in every step of production, throughout the shop, and we are now even more vigilant and rigorous.

When is the shop open?

The shop is functioning during the COVID-19 impacts, but is closed to visitors until the  related health crises have been resolved, or until further notice.
Once the crises has been solved, we’ll be back to our normal hours, when we’re open from Tuesday to Saturday, closed on Sunday and Monday
Tuesday to Friday: 11 to 7

Saturday: 11 to 5
(Rare exceptions may occur).

About Our Chocolates

Nothing but the finest and the freshest ingredients are used to guarantee the consistent quality and freshness of our chocolates at the Belgian Chocolate Shop. As no preservatives or artificial flavorings are used, we recommend that you keep your chocolates in a cool, dry place and enjoy them within ten days of purchase.

Food Allergies

We can not guarantee the presence or absence of trace elements of any nuts, spices or dairy products. If you have food allergies we suggest you consult your doctor before you purchase any Belgian Chocolates.

Where are you located?

We are located in the beautiful, and historic Beaches area of Toronto, at 2455 Queen Street East.