Frequently Asked Questions


Photo of Belgian Chocolate Shop front window with touch-free pickup pillar

We’re open again, for curb-side ordering and pickup at our new touch-free pickup pillar just outside our front door (and yes, it’s just a box). pickup! And you can also get prompt delivery, of course!

How can I order and get chocolates?

We’re “open” again! (although you will have to ring the bell at the door when you arrive, which is cleaned after every use). We’re still welcoming orders by email or online or by calling (416) 691-1424. Your order will be prepared and packed promptly for delivery or pickup.

What has changed because of the COVID-19 crisis?

We are still in full operation. But to protect the health of our customers and our staff, in-person visits are all right at the door, to reduce potential transmission. We still welcome and encourage phone, email and online orders, and will ship them directly to you (or possibly even hand-deliver them if you’re really close by).

We have always prided ourselves on extremely meticulous hygiene in every step of production, throughout the shop, and we are now even more vigilant and rigorous.

About Our Chocolates

Nothing but the finest and the freshest ingredients are used to guarantee the consistent quality and freshness of our chocolates at the Belgian Chocolate Shop. As no preservatives or artificial flavorings are used, we recommend that you keep your chocolates in a cool, dry place and enjoy them within ten days of purchase.

Are Your Chocolates Gluten-free?

Yes. Every single one of our chocolates is gluten free.

Which chocolates are Vegan?

Many, but not all of our chocolates are vegan: specifically, vegans love our Cerise, Massepain, Menthe, Animaux Dark, Coeur Dark, Eventail, Orangette and Gingembre. In addition, we have 100-gram bar and our COVID survival kits can be vegan, as well as seasonal items, such as dark chocolate figurines.

Food Allergies

We can not guarantee the presence or absence of trace elements of any nuts, spices or dairy products. If you have food allergies we suggest you consult your doctor before you purchase any Belgian Chocolates.

Do you ship in summer?

In the summer, environmental conditions, temperatures, shipping volumes, potential delays, and distance all factor in to the likelihood of the delivery being affected. Please contact the shop to discuss options and availability. We want to ensure that you get your chocolates in perfect condition!

Where Are You Located?

We are located in the beautiful, and historic Beaches area of Toronto, at 2455 Queen Street East.

When is the shop open?

We’re open from Tuesday to Saturday, closed on Sunday and Monday
Tuesday to Friday: 11 to 7
Saturday: 11 to 5
(Rare exceptions may occur).